This Refund Policy explains the terms and conditions under which refunds, returns, cancellations, or adjustments may be granted by Shijiazhuang Youma Network Technology Co., Ltd. (“we,” “us,” or “our”) in relation to wallpaper products and related services provided through our website (the “Website”).
By placing an order, submitting a purchase request, or engaging in any transaction related to our wallpaper products, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. Company Information
This Website and its related services are operated by:
Company Name: Shijiazhuang Youma Network Technology Co., Ltd.
Email: youmatech2026@163.com
Address:
Room 1102, Unit 1, Building 2,
Shangcheng Erwan Community,
Intersection of Xisanzhuang Street and North Second Ring Road,
Xinhua District, Shijiazhuang City,
Hebei Province, China
All refund-related inquiries must be submitted using the contact information above.
2. Scope of This Refund Policy
This Refund Policy applies to all wallpaper products and related services offered through the Website, including but not limited to:
- Decorative wallpapers
- Wall coverings
- Customized or made-to-order wallpaper products
- Sample requests (where applicable)
- Associated design or visual services directly related to wallpaper products
This policy applies regardless of the customer’s geographic location unless otherwise required by applicable law.
3. Nature of Wallpaper Products
Wallpaper products are unique in nature due to factors such as:
- Material characteristics
- Color variations due to display screens or lighting conditions
- Pattern alignment and installation methods
- Custom dimensions or specifications
As a result, certain limitations apply to refunds and returns, which are explained in detail below.
4. General Refund Principles
We aim to handle refund requests in a fair, transparent, and reasonable manner. Refunds are considered based on:
- The condition of the product
- Whether the product is standard or customized
- The reason for the refund request
- Compliance with this Refund Policy
Refunds are not automatic and must be reviewed and approved in accordance with this policy.
5. Eligibility for Refunds
A refund request may be eligible for review under the following general circumstances:
- The product received is significantly different from the confirmed order specifications
- The product is damaged during delivery
- There is a manufacturing defect that affects normal use
- The order was canceled within an acceptable timeframe (where applicable)
All refund requests must be submitted in accordance with the procedures outlined in this policy.
6. Non-Refundable Items
The following items are generally non-refundable, unless otherwise required by applicable law:
- Customized or made-to-order wallpaper products
- Wallpapers produced according to customer-specific dimensions, colors, or patterns
- Products that have been installed, cut, altered, or used
- Products damaged due to improper installation, storage, or handling
- Orders confirmed and processed based on customer-approved specifications
Due to the customized nature of many wallpaper products, refunds may not be possible once production has begun.
7. Custom and Made-to-Order Wallpaper Products
Custom wallpaper products are manufactured based on specific customer requirements. These may include:
- Custom dimensions
- Personalized designs or patterns
- Special color selections
- Unique material specifications
Once production of a custom order has commenced, the order is generally non-cancellable and non-refundable, except in cases of confirmed manufacturing defects.
8. Color and Appearance Disclaimer
Please note that:
- Colors displayed on digital screens may vary due to device settings, screen calibration, and lighting conditions
- Minor color differences do not constitute a defect
- Texture and finish variations are inherent to wallpaper materials
Such variations are considered normal characteristics and are not valid grounds for refund requests.
9. Damaged or Defective Products
If you receive wallpaper products that are damaged or defective, you must notify us within a reasonable timeframe after receipt.
When reporting damage or defects, you may be required to provide:
- A detailed description of the issue
- Clear images or documentation showing the damage or defect
- Order reference information
Failure to report damage promptly may affect eligibility for a refund.
10. Inspection Before Installation
Customers are strongly advised to inspect wallpaper products before installation. Installation of wallpaper constitutes acceptance of the product’s condition.
Refunds or replacements will generally not be provided for products that have been installed.
11. Order Cancellation Policy
Order cancellation requests are subject to the following conditions:
- Orders may only be canceled before production or processing has begun
- Once production has started, cancellation may not be possible
- Custom orders are typically not cancellable
Cancellation requests must be submitted in writing via email.
12. Refund Request Procedure
To request a refund, customers must follow these steps:
- Submit a refund request via email
- Include relevant order details
- Clearly state the reason for the request
- Provide supporting documentation where applicable
Incomplete or unclear requests may result in processing delays or rejection.
13. Review and Assessment of Refund Requests
All refund requests are reviewed on a case-by-case basis. We reserve the right to:
- Request additional information
- Decline requests that do not meet policy criteria
- Determine appropriate refund amounts
Decisions made under this policy are final, subject to applicable law.
14. Refund Methods
Approved refunds will generally be processed using the original payment method where feasible. The timing of refunds may vary depending on:
- Payment method
- Financial institution processing times
- Internal review procedures
We do not guarantee immediate refund processing.
15. Partial Refunds
In some cases, partial refunds may be granted, such as:
- Partial order fulfillment issues
- Minor defects that do not affect overall usability
- Mutually agreed adjustments
Partial refunds are issued at our discretion.
16. Shipping and Handling Costs
Unless otherwise required by law:
- Original shipping costs are generally non-refundable
- Return shipping costs may be the responsibility of the customer
- Additional handling fees may not be refunded
Shipping-related issues must be clearly documented.
17. Refused or Undeliverable Orders
If an order is refused or returned due to incorrect information provided by the customer, refund eligibility may be limited.
18. Force Majeure
We are not responsible for refund delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, transportation disruptions, or regulatory actions.
19. Abuse of Refund Policy
We reserve the right to refuse refund requests that demonstrate abuse, including repeated or unreasonable claims.
20. Compliance With Applicable Laws
This Refund Policy is intended to comply with applicable consumer protection and commercial laws. Where mandatory legal rights apply, this policy will be interpreted accordingly.
21. Policy Updates and Modifications
We may update this Refund Policy from time to time. Updates will be effective upon posting on the Website.
Continued use of the Website constitutes acceptance of the revised policy.
22. Limitation of Liability
To the maximum extent permitted by law, our liability related to refunds is limited to the amount paid for the relevant product.
23. Governing Principles
This Refund Policy is governed by principles of fairness, reasonableness, and transparency.
24. Language and Interpretation
This Refund Policy is written in English. In case of interpretation differences, the English version shall prevail unless otherwise required by law.
25. Contact Information
For refund-related inquiries, please contact:
Email: youmatech2026@163.com
Address:
Room 1102, Unit 1, Building 2,
Shangcheng Erwan Community,
Intersection of Xisanzhuang Street and North Second Ring Road,
Xinhua District, Shijiazhuang City,
Hebei Province, China