Frequently asked questions
1. What types of wallpaper products do you offer?
We offer a wide range of wallpaper products, including decorative wallpapers and wall coverings designed for residential and commercial spaces. Our products are intended to meet different aesthetic, functional, and design needs, from modern interiors to classic decorative styles.
2. Are your wallpaper products suitable for both residential and commercial use?
Yes. Our wallpaper products can be used in residential environments such as homes, apartments, and private spaces, as well as commercial environments including offices, hotels, retail spaces, and other interior design projects.
3. Do you offer customized wallpaper solutions?
Yes. Customized wallpaper solutions may be available depending on project requirements. Customization may include size, design, pattern adjustments, or other specifications based on customer needs. Final customization details must be confirmed before production.
4. How do I place an order or request a quotation?
You may submit an inquiry or request for quotation through the Website or by contacting us via email. Submitting an inquiry does not constitute a binding order until details are confirmed and accepted.
5. Are the colors shown on the Website exactly the same as the final product?
Colors displayed on screens may vary due to differences in monitor settings, lighting conditions, and display technology. Minor color variations are normal and do not indicate a defect in the wallpaper product.
6. Can I request samples before placing a large order?
Sample availability may vary depending on the product and specifications. You may inquire about sample options before confirming a larger order.
7. How are wallpaper dimensions determined?
Wallpaper dimensions depend on the product type and specifications. Customers are responsible for providing accurate measurements. We recommend carefully measuring wall areas before placing an order.
8. What materials are used in your wallpaper products?
Wallpaper products may be produced using different materials depending on the design and intended use. Material characteristics may affect texture, finish, durability, and appearance.
9. Are your wallpapers easy to install?
Wallpaper installation methods may vary depending on the product type and material. Professional installation is recommended to achieve the best results. We are not responsible for issues caused by improper installation.
10. Do you provide installation services?
We do not provide on-site installation services. Installation should be handled by professional installers or experienced individuals.
11. How should wallpaper products be stored before installation?
Wallpaper products should be stored in a dry, clean environment away from direct sunlight, moisture, and extreme temperatures. Improper storage may affect product quality.
12. What should I do if I receive damaged wallpaper products?
If you receive wallpaper products that appear damaged, please notify us within a reasonable time after receipt and provide relevant details for review.
13. Can wallpaper be returned after installation?
Generally, wallpaper products that have been installed, cut, or used are not eligible for return or refund. Installation indicates acceptance of the product condition.
14. Are customized wallpaper products refundable?
Customized or made-to-order wallpaper products are generally non-refundable unless there is a confirmed manufacturing defect.
15. How long does production take?
Production time varies depending on the product type, order quantity, and customization requirements. Estimated timelines may be provided during order confirmation.
16. Do you ship internationally?
Availability of international shipping depends on order details and destination. Shipping arrangements are confirmed separately.
17. Are shipping costs included in the product price?
Shipping costs are usually calculated separately unless otherwise specified during order confirmation.
18. Can I cancel my order after placing it?
Order cancellation may be possible only before production or processing has begun. Once production starts, cancellation may not be accepted, especially for custom orders.
19. How do I request a refund?
Refund requests must follow our Refund Policy and be submitted with relevant order details. Refund eligibility is reviewed on a case-by-case basis.
20. How long does it take to process a refund?
Refund processing times may vary depending on the payment method and internal review procedures. We do not guarantee immediate processing.
21. Are your wallpaper products environmentally friendly?
Environmental characteristics depend on materials and production methods. Specific environmental attributes may vary by product.
22. Do you guarantee product durability?
Durability depends on usage conditions, installation quality, and environmental factors. Normal wear and tear is not considered a defect.
23. Is the content on the Website legally binding?
Website content is provided for general informational purposes only and does not constitute a binding agreement unless explicitly confirmed.
24. How do you protect my personal information?
Personal information is handled in accordance with our Privacy Policy and applicable data protection principles.
25. Does the Website use cookies?
Yes. The Website may use cookies and similar technologies as described in our Cookie Policy to improve functionality and user experience.
26. Can I use images or content from your Website?
All content on the Website is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is not permitted.
27. Do you work with distributors or business partners?
We may cooperate with distributors, designers, or business partners depending on project requirements. Cooperation terms are discussed separately.
28. What happens if information on the Website changes?
Product information, availability, and specifications may change without notice. Updated information will apply once published.
29. Which language version prevails if there is a discrepancy?
Unless otherwise required by law, the English version of Website content and policies prevails in case of interpretation differences.
30. How can I contact you for further questions?
For further questions related to our wallpaper products or Website policies, you may contact us via email at: